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Des indicateurs sur les 4 axes de la Balanced Scorecard - AQM Conseil
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Des indicateurs sur les 4 axes de la Balanced Scorecard

Les reportings et tableaux de bord traditionnellement utilisés dans les entreprises comportent souvent exclusivement des indicateurs financiers. La Balanced Scorecard apporte 3 autres dimensions en s’intéressant aux Clients, aux Processus et à l’Apprentissage Organisationnel.

Les indicateurs de la Balanced Scorecard se trouvent ainsi équilibrés sur 4 axes : résultats client, Processus internes, apprentissage organisationnel et résultats financiers …

Consultez le dossier publié dans Qualitique : Des indicateurs sur les 4 axes de la Balanced scorecard

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